URGENT: Computer Help Needed

[plumtreeblossom]

I am praying there is somebody with some technical skill who could come over and help me reverse some critical damage from a bad download. I will repay you somehow.

First, I'm typing this from my office computer (desktop) because I think I have destroyed my online access on my home computer (desktop) and I can not fix it myself. Everything I do makes it worse.

What happened: Yesterday I turned on IM (which I haven't done since I got it) and accidentally left it on all day. Meanwhile, apparently ten million fucking spywares and malwares came flooding in. Ad-Aware and SpyBot couldn't get some of them. I then realized that my firewall was expired, and attempted to download and install a Sygate firewall. That's when the emergency problem started.

The Sygate firewall apparently didn't install properly. It is now blocking ALL online access from FireFox and IE (those are my only two browsers). I can not get online (I have Earthlink high speed).

OK, now I'm crying. This is so fucking bad.

Also the system won't let me uninstall/delete the firewall, says it's "in use" though I don't know by whom. I'm not a technical person at ALL, I don't know jack about my system but I'm online constantly. I am literally begging anyone with tech skills if you could come over tonight and help me. I will work around your schedule. I will repay you, even cash if you need it. But I can't figure this one out myself and I don't know what to do. I'm absolutely desperate right now.

I obviously won't have online access after 5:00 PM when I leave work, so my cell is six-one-seven seven-two-one one-one-seven-three if you try to reach me after that. Thank you to anyone who can help me.

Comments

[majes.livejournal.com]

What operating system are you using? If it's XP, you may be able to do a system restore, taking you back to before the firewall install. Depends on how your machine was set up, but sometimes it works. If you are using XP, System Restore can be found under Start-All Programs-Accessories-System Tools.

[plumtreeblossom.livejournal.com]

I'm using XP. I just don't know anything about it. I have the computer for online and MSOffice and that's it, though I use those constantly. I don't know what I'm going to do.

[majes.livejournal.com]

Well, give the System Restore a shot. Basically, you go into it, and it lets you reset the system settings to a previous period in time. If you do a restore to back before things went bad, it can clear the problem up quickly. It's a pretty easy tool to use. It doesn't get rid of user created files, so you don't have to worry about losing anything that you have written or otherwise created.